Design, Experience & Quality

Antonio’s interests in hospitality, health and wellness, and property have shaped the way he thinks about design and customer experience. The articles in this category examine how practical use, service, materials, atmosphere and technical decisions influence the result someone encounters. They consider the difference between a feature that attracts attention and an improvement that genuinely makes something better to use. Quality is explored through the relationship between these choices, with particular interest in environments that continue to function well after the impact of their first impression has passed.